Request data deletion

Before you request deletion

If you are using Herka Route through a connected marketplace or CRM, uninstalling the application stops future authorized access. A separate deletion request can be used to request removal of Herka-side records that are eligible for deletion.

Loan Scenario records and CRM copies

You may request review or deletion of Herka-side Loan Scenario records, including saved scenarios, workspace field mappings, and installation records, subject to verification and any necessary retention. Uninstalling disconnects future app access but does not automatically erase those records.

Custom fields, values, and notes already written to your CRM remain in that CRM. Manage those records with your CRM administrator. Downloaded comparison exports are separate copies controlled by the person who downloaded them.

Send a request

Email support@herkaapps.com with the subject Herka Apps Data Deletion Request and include:

• Your name and business name.
• The app concerned: Herka Route, Herka Loan Scenario, or both.
• The email address associated with the connected account.
• The relevant CRM account/location name or identifier.
• A short statement confirming you are authorized to request deletion for that account.

We may request additional verification before deleting data. Some limited records may be retained when required for billing, fraud prevention, security, dispute resolution, backup integrity, or legal compliance.

Questions

Contact support@herkaapps.com.