Privacy Policy

This Privacy Policy explains how Herka Apps, operating the Herka Apps and Herka Route services ("Herka Apps," "we," "us," or "our"), collects, uses, stores, and discloses information when customers use our websites, applications, integrations, and support services.

1. Information we process

Depending on the features a customer enables, we may process account and installation information, authorized CRM contact information, business location and destination information, contact postal addresses used for routing, application settings, usage records, routing results, support communications, IP addresses, device/browser information, and technical logs.

2. CRM information

Herka Route connects to a customer's CRM only after an authorized user installs and authorizes the application. We process CRM information only as needed to provide enabled features such as contact search, destination assignment, contact updates or tags, and route planning. Customers are responsible for ensuring they have a lawful basis to provide and process the contact data they use with Herka Route.

3. Mapping and routing providers

When routing features are used, address or location information may be sent to third-party mapping services, including Google Maps Platform services, to geocode addresses and calculate routes. Those providers process information under their own applicable terms and privacy practices.

4. How we use information

We use information to provide and secure the service, authenticate installations, calculate routes, enforce plan limits, troubleshoot problems, prevent abuse, improve reliability, provide support, communicate about the service, and meet legal obligations.

5. Sharing

We do not sell customer CRM data. We may share information with service providers that help us host, secure, monitor, support, or operate the service; with mapping providers when a routing feature is requested; when required by law; or in connection with a business transaction subject to appropriate safeguards.

6. Data retention

We retain information for as long as reasonably needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security. Routing history and operational logs may have shorter retention periods. Customers may request deletion as described below.

7. Security

We use administrative, technical, and organizational measures intended to protect information, including encrypted transport, restricted secrets, access controls, and security monitoring. No system can guarantee absolute security.

8. Account authorization and removal

Customers can remove the Herka Route application from the connected marketplace or CRM. Removal stops future authorized access. Some limited records may be retained when necessary for security, billing, fraud prevention, legal compliance, or backup integrity.

9. Data deletion requests

To request deletion of Herka Apps data, visit our data deletion page or contact support@herkaapps.com. We may need to verify the requester's authority before acting on a request.

10. International processing

Our service providers may process data in countries different from where the customer or contact is located. Where required, we use appropriate mechanisms for international data transfers.

11. Children

Herka Apps is intended for business users and is not directed to children.

12. Changes

We may update this Privacy Policy. The effective date above will be updated when material changes are published.

13. Contact

Herka Apps
B2 L19 Grand Monaco Residences, Ilang-ilang Street, Mayamot, Antipolo City, Philippines, 1870
Email: support@herkaapps.com
Support: support@herkaapps.com