Privacy Policy

This Privacy Policy explains how Herka Apps, operating the Herka Apps, Herka Route, and Herka Loan Scenario services ("Herka Apps," "we," "us," or "our"), collects, uses, stores, and discloses information when customers use our websites, applications, integrations, and support services.

1. Information we process

Depending on the features a customer enables, we may process account and installation information, authorized CRM contact information, business location and destination information, contact postal addresses used for routing, application settings, usage records, routing results, support communications, IP addresses, device/browser information, and technical logs.

2. CRM information

Herka Route connects to a customer's CRM only after an authorized user installs and authorizes the application. We process CRM information only as needed to provide enabled features such as contact search, destination assignment, contact updates or tags, and route planning. Customers are responsible for ensuring they have a lawful basis to provide and process the contact data they use with Herka Route.

Herka Loan Scenario

With an authorized installation, Loan Scenario retrieves contact names, email addresses, phone numbers, selected custom-field values, and relevant opportunity information to support borrower selection and the enabled features. The app stores workspace and contact identifiers, optional opportunity links, saved loan inputs, field mappings, installation information, and records of CRM actions. Saved loan inputs may include property values, loan amounts, rates, fees, income, and debts. Estimates are calculated from those inputs.

App authorization credentials and saved app records are encrypted in the application data store. Access is restricted by the active app installation and workspace. We use this information to authenticate access, provide calculations, load and save borrower scenarios, map fields, carry out confirmed CRM actions, and troubleshoot the service.

Default field setup creates or reuses supported contact-field definitions and saves their mappings; it does not itself write borrower values. Adding a CRM note or writing mapped output values requires a user-confirmed action. CRM automations configured by the customer may respond to those updates.

Loan Scenario does not make automated lending or eligibility decisions. Please do not enter Social Security numbers, payment-card or bank-account details, credit reports, or borrower documents into this app or support requests.

3. Mapping and routing providers

When routing features are used, address or location information may be sent to third-party mapping services, including Google Maps Platform services, to geocode addresses and calculate routes. Those providers process information under their own applicable terms and privacy practices.

4. How we use information

We use information to provide and secure the service, authenticate installations, calculate routes or loan estimates, save borrower scenarios, enforce plan limits, troubleshoot problems, prevent abuse, improve reliability, provide support, communicate about the service, and meet legal obligations.

5. Sharing

We do not sell customer CRM data. We may share information with service providers that help us host, secure, monitor, support, or operate the service; with mapping providers when a routing feature is requested; when required by law; or in connection with a business transaction subject to appropriate safeguards.

6. Data retention

We retain information for as long as reasonably needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security. Routing history and operational logs may have shorter retention periods. Customers may request deletion as described below.

Loan Scenario retention

Saved scenarios and mappings remain associated with the workspace until an authorized deletion request is processed or the records are otherwise removed under our retention practices. Uninstalling revokes future app access; it does not automatically delete saved scenarios, revoke already downloaded exports, or remove fields, contact values, or notes written to the CRM. CRM-side copies must be managed in that CRM. Limited security, billing, dispute, and backup records may remain where needed.

7. Security

We use administrative, technical, and organizational measures intended to protect information, including encrypted transport, restricted secrets, access controls, and security monitoring. No system can guarantee absolute security.

8. Account authorization and removal

Customers can remove the Herka Route or Herka Loan Scenario application from the connected marketplace or CRM. Removal stops future authorized access. Some limited records may be retained when necessary for security, billing, fraud prevention, legal compliance, or backup integrity.

9. Data deletion requests

To request deletion of Herka Apps data, visit our data deletion page or contact support@herkaapps.com. We may need to verify the requester's authority before acting on a request.

Access, correction, and other requests

Depending on applicable law, you may request information about processing of your personal data, access or correction, deletion or blocking, or exercise other applicable privacy rights. Send requests to support@herkaapps.com. If information belongs to a customer-managed CRM workspace, we may need to coordinate with that customer and verify the requester's authority. Do not send unnecessary financial information with a request.

10. International processing

Our service providers may process data in countries different from where the customer or contact is located. Where required, we use appropriate mechanisms for international data transfers.

11. Children

Herka Apps is intended for business users and is not directed to children.

12. Changes

We may update this Privacy Policy. The effective date above will be updated when material changes are published.

13. Contact

Herka Apps
B2 L19 Grand Monaco Residences, Ilang-ilang Street, Mayamot, Antipolo City, Philippines, 1870
Email: support@herkaapps.com
Support: support@herkaapps.com